Frequently Asked Questions

Everything you need to know about Nillkin products and services

Are your products genuine Nillkin originals?

Yes, we are the official store. Every product comes with an authenticity scratch code on the packaging that can be verified on our official website to ensure you have received a genuine item.

How long does international shipping take?

Orders are typically processed within 24-48 hours. Depending on your location, standard international shipping usually takes between 7 to 15 business days.

What is your return policy for defective items?

We offer a 30-day return policy. If your product arrives with a manufacturing defect, please contact our support team with your order number and photos of the issue for a replacement or full refund.

Do Nillkin screen protectors work with ultrasonic fingerprint sensors?

Yes, our latest tempered glass and impact-resistant film series are specifically engineered to be fully compatible with ultrasonic fingerprint technology found in modern flagship devices.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How can I track my order status?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your package in real-time.